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At SuperSonic Imagine, we are ultrasound re-focused, re-defined and re-imagined™

This is a full-time remote role for a Regional Sales Manager - Ultrasound at SuperSonic Imagine. The Regional Sales Manager will be responsible for managing sales activities within their designated region, including developing and implementing sales strategies, building and maintaining customer relationships, and achieving sales targets. The role will involve regular communication and collaboration with the sales team, marketing team, and other internal stakeholders to drive business growth in the ultrasound market.

Regional Sales Manager

 Seek to uncover and expand business opportunities by bringing high-level knowledge, insights, relationships and strategies to enhance SSI’s value proposition and product line

Responsibilities include building a sales funnel for diagnostic ultrasound system sales within hospitals, breast imaging centers, and outpatient imaging centers and meet sales objectives and quotas.

Call points to include: Radiology, Breast, Liver/Hepatology, General Imaging departments, radiology directors, Radiologists and sonographers

 Strategy and Direction: actively identify new/untapped hospital/healthcare system opportunities, meet the needs of internal and external customers by building relationships, identifying opportunities, and developing &amp; delivering unique solutions driving profitable revenue by initiating and improving customer &amp; patient experiences

Investigate and understand the account and its unique business environment including but not limited to: goals, objectives, strategies, timelines and competitive situations.

Develop and maintain strong relationships with key senior account stakeholders, serving as the main point of contact for C-Suite, VP-Level administration and department chairs for healthcare/hospital system.

Perform analysis of competitive activity and business opportunity in regional area

Provide insights back to the organization to support understanding of customer needs and analyze sales and market trends to effectively identify future business opportunities.

Completing administrative responsibilities including use of the CRM, business plans, expense reports, and up-to-date account profiles.

Developing and maintaining supportive, productive and effective relationships at all levels within the organization.

Understand basic business ethics and principles within available resources to make appropriate business decisions to help achieve excellence.

Maintain and demonstrate a high level of professionalism and standard of ethics.

Commit to travel as necessary with overnight travel 50-75%

Provide first level and second level technical support to the customer or dealers onsite or remotely and promote Service portfolio within the assigned region.

Field Service Engineer

Schedules and manages installation, preventive maintenance and corrective maintenance of Supersonic Imagine products.

Conducts advanced troubleshooting to repair, test and qualify instruments located at customer sites.

Determines correct inventory levels of repair parts with supply lines.

Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.

Works with Application Specialists on customer usability feedback and with Service Engineers to resolve escalated issues.

Keep management advised of issues and developments.

Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Provides support remotely from the home office and by regular on-site visits to customer sites.

Has the ability to solve a broad range of hardware and/or software problems of varying scope and complexity.

Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed in a timely manner.

Frequent trips in the assigned region, and time to time in other regions.

Provides technical support to regional dealers/service partners if needed.

Escalates field issues/feedback to Solution Engineers for further investigation.

Promotes service portfolio to customers and dealers within the assigned region.

Provides support and input for tender on service engagement.

Provides support and assistance in local congresses and demo system set up if needed.

Degree in Mechanical/Electrical/Biomedical Engineering degree or equivalent by experience. Ultrasound and DICOM knowledge is a plus.

At least 3 to 4 years’ hands-on experience in Field Service, installation and troubleshooting complex electronic equipment.

Capable of prioritizing multiple tasks and determining urgency in a dynamic, fast-paced environment.

Demonstrates exceptional customer relations skills, results driven and a robust service- oriented approach.

Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory.

Ability to work efficiently with customers and colleagues in difficult and stressful situations.

Excellent written and verbal communication skills in the language of the country where the engineer is based.

Knowledge in French and another local language(s) of the assigned region i is a plus.

Professional level of English language, written and verbal.

Valid driver’s license and willingness to travel, nationally, and internationally.

The inside sales representative will be responsible for developing new leads, creating business opportunities, communicating with customers, understanding their needs, and ensuring a smooth sales process. He/she should be able to close sales and meet targets.

To be successful he/she should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

•	Communicating with customers, making outbound calls to potential customers, and following up on leads.

•	Understanding customers' needs and identifying sales opportunities.

•	Answering potential customers' questions and sending additional information per email.

•	Keeping up with product and service information and updates.

•	Creating and maintaining a database of current and potential customers.

•	Explaining and demonstrating features of products and services.

•	Staying informed about competing products and services.

•	Researching and qualifying new leads.

•	Closing sales and achieving sales targets.

•	Previous experience in an outbound call center or a related sales position preferred.

•	Proficiency in Microsoft Office and CRM software such as Microsoft Dynamics.

•	Excellent communication skills, both verbal and written.

•	Good organizational skills and the ability to multitask.

•	Excellent phone and cold calling skills.

•	Medical Equipment sales/marketing experience

•	Ultrasound and/or Hand Held Ultrasound knowledge

Inside Sales Specialist

The Hand Held BD manager  will be responsible for identifying new market opportunities, building strong relationships with potential clients and business partners  and driving business growth at global level. He/She will collaborate with internal teams to understand the company’s offerings and align strategies to target key markets and products.

•	Opportunity identification. Research and identify new business opportunities, including new markets, growth areas, and trends.

•	Client relationship management. Build and maintain strong relationships with new and existing clients and business partners , ensuring their business needs are met and fostering long-term partnerships.

•	Strategic planning. Develop and implement strategic plans to increase revenue, expand market presence, and achieve business goals.

•	Market research. Conduct thorough market analysis to stay ahead of hand held ultrasound  industry trends and identify potential areas for business growth.

•	Sales strategy. Work closely with the sales team to develop and execute strategies that drive business development and achieve sales targets.

•	Partnership development. Identify and cultivate partnerships with other companies and clinical institutes  to expand the company’s reach and capabilities.

•	Reporting and analysis. Regularly review and report on business development activities, providing insights and recommendations for continuous improvement

•	Proven experience as a business development manager/channel manager  or in a similar role.

•	Strong understanding of ultrasound market dynamics possible in both human and veterinary , business strategy, and client relationship management within ultrasound (hand held is a plus)

•	Experience and knowledge of Ultrasound Business Partners within Veterinary market

•	Excellent communication and negotiation skills, with a focus on building long-term partnerships.

•	Ability to develop and execute business strategies that align with company goals.

•	3+ years of experience in business development, sales, or a related field.

•	Proficiency in CRM software, market analysis tools, and business development platforms.

Hand Held Business Development Manager (Human and Vet)

The industrial transfer manager pilots and coordinates production transfer projects between different industrial sites or to new facilities. 

He/she ensures that projects are completed on time, on budget, and to the company&#39;s quality standards. These projects can either cover manufacturing line transfer as well as supply chain optimization and setup, and by extension, topics related to value-add activities (remanufacturing, refurbishing, repair…)

Project Planning and Management: Define objectives, schedules and budgets for transfer projects. Develop detailed project plans and monitor their progress.

Team Coordination : Coordinate the multidisciplinary teams involved in the project (production, engineering, quality, logistics, etc.). Ensure good communication between the various stakeholders.

Analysis and Evaluation: Evaluate existing and potential new production sites or optimization opportunities. Carry out technical and economic feasibility analyses.

Risk Management: Identify and analyze potential project risks. Implement action plans to mitigate identified risks.

Documentation and Compliance: Ensure that all necessary documentation is in place and compliant with regulatory standards. Prepare monitoring and performance reports.

Process Optimization: Propose and implement production process improvements as part of transfer projects.

Solid knowledge of industrial engineering and project management.

Proficiency in project management tools (MS Project, Smartsheet, etc.).

Knowledge of standards and regulations in the medical device industrial sector.

Ability to manage several projects simultaneously.

Excellent planning and organizational skills.

Ability to manage budgets and optimize resources.

Excellent communication and negotiation skills.

Ability to work in a team and manage multidisciplinary teams.

Initiative and proactive problem-solving skills.

Fluency in French and English. Knowledge of other languages is a plus.

Engineering degree in industrial, mechanical or production engineering or equivalent.

At least 5 years&#39; professional experience in a similar position, preferably in an international industrial environment.

Proven experience in managing industrial transfer projects.