Exploring different career paths can be an exciting and transformative journey, offering numerous opportunities to align your passions and skills with meaningful professional growth.

Join Our Team

By using our site, you accept the use of cookies, in order to produce statistical visit analysis. 

We Value Your Privacy

Interested in learning more about SuperSonic Imagine®'s innovative ultrasound technology? Fill out the form below to receive detailed information about our products, services, and how we can help meet your medical team.

Enter your details

logo_supersonic_imagine_1_1_4650fbe9d2_5e66dcab48.webp

Why SuperSonic Imagine®

Mission & Core Values

Brand Journey

Board & Functional Leadership

Our Offices

About SuperSonic Imagine®

SuperSonic® MACH® 20

Fully customizable to fit your needs without compromise.

SuperSonic® MACH® 30

Premium ultrasound system with an abundance of advanced imaging features

SuperSonic® MACH® 40

Our Solutions

Features

Our Products

Instruction For Use

Brochures

Trade Shows & Events

CSR & Sustainability

Publications & White Papers

Customer Testimonial

Community

Our Global Presence

Offices

Services

Contact Us

social links

Provide first level and second level technical support to the customer or dealers onsite or remotely and promote Service portfolio within the assigned region.

Schedules and manages installation, preventive maintenance and corrective maintenance of Supersonic Imagine products.

Conducts advanced troubleshooting to repair, test and qualify instruments located at customer sites.

Determines correct inventory levels of repair parts with supply lines.

Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.

Works with Application Specialists on customer usability feedback and with Service Engineers to resolve escalated issues.

Keep management advised of issues and developments.

Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Provides support remotely from the home office and by regular on-site visits to customer sites.

Has the ability to solve a broad range of hardware and/or software problems of varying scope and complexity.

Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed in a timely manner.

Frequent trips in the assigned region, and time to time in other regions.

Provides technical support to regional dealers/service partners if needed.

Escalates field issues/feedback to Solution Engineers for further investigation.

Promotes service portfolio to customers and dealers within the assigned region.

Provides support and input for tender on service engagement.

Provides support and assistance in local congresses and demo system set up if needed.

Degree in Mechanical/Electrical/Biomedical Engineering degree or equivalent by experience. Ultrasound and DICOM knowledge is a plus.

At least 3 to 4 years’ hands-on experience in Field Service, installation and troubleshooting complex electronic equipment.

Capable of prioritizing multiple tasks and determining urgency in a dynamic, fast-paced environment.

Demonstrates exceptional customer relations skills, results driven and a robust service- oriented approach.

Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory.

Ability to work efficiently with customers and colleagues in difficult and stressful situations.

Excellent written and verbal communication skills in the language of the country where the engineer is based.

Knowledge in French and another local language(s) of the assigned region i is a plus.

Professional level of English language, written and verbal.

Valid driver’s license and willingness to travel, nationally, and internationally.

Field Service Engineer